Terms of Service

Last Updated: 20 Jan 2026

This policy describes the terms and conditions governing use of the Association’s website, membership services, events, digital content, payments, and related platforms, including member responsibilities, acceptable use, data handling, and limitations of liability.

1. Introduction

These Terms of Service govern your use of the Transport Manager Hub’s website, membership services, digital platforms, events, and content. By accessing the website, applying for membership, or using any of our services, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the website or any related services.

2. About the Transport Manager Hub

The Transport Manager Hub is a professional body for Transport Managers, providing membership services, resources, events, training, and communications. Services may be delivered through our website and third-party platforms.

3. Eligibility and Membership

Membership is intended for professionals and organisations operating within the transport and logistics sector.

We reserve the right to:

  • Accept or reject membership applications at our discretion

  • Set eligibility criteria for different membership categories

  • Suspend or terminate membership where these Terms are breached

Membership is for individuals or organisations and must not be shared unless expressly permitted.

4. Member Accounts and Access

Members are responsible for maintaining the confidentiality of their login credentials and for all activity conducted through their account.

We may restrict, suspend, or terminate access to member areas or services where:

  • There is a breach of these Terms

  • Payment obligations are not met

  • Access is misused or shared improperly

  • Required for legal, regulatory, or security reasons

5. Fees, Payments, and Renewals

Membership fees are payable in advance and are processed via our payment provider.

Memberships are typically offered on an annual basis, with monthly payment plans available where stated.

Unless otherwise specified:

  • Memberships renew automatically

  • Fees are non-refundable

  • Failure to make payments may result in suspension or termination of membership

We reserve the right to change membership fees or payment structures with reasonable notice.

6. Events, Webinars, and Recorded Content

The Transport Manager Hub provides live and recorded events, webinars, and digital content.

Live events may be hosted using third-party platforms, and recorded content may be made available through video hosting services.

We reserve the right to:

  • Record events and make recordings available to members or other audiences

  • Modify, reschedule, or cancel events

  • Restrict access to certain content based on membership level or availability

Attendance at events may be subject to additional terms communicated at the time of registration.

7. Acceptable Use

Users must not:

  • Use the website or services for unlawful purposes

  • Share login details or restricted content without permission

  • Upload or transmit harmful, misleading, or inappropriate material

  • Interfere with the operation or security of the website or services

We may investigate suspected misuse and take appropriate action, including suspension or termination.

8. Intellectual Property

All content provided by the Transport Manager Hub, including text, logos, videos, recordings, and materials, is owned by or licensed to the Transport Manager Hub.

Members are granted a limited, non-transferable licence to access and use content for professional purposes only.

Content must not be reproduced, distributed, or exploited without prior written permission.

9. Third-Party Platforms and Services

We rely on third-party platforms to deliver parts of our services, including website hosting, payments, webinars, analytics, and video hosting.

We are not responsible for the availability, performance, or content of third-party platforms. Use of such platforms is subject to their own terms and policies.

10. Data Protection and Privacy

Personal data is processed in accordance with our Data Governance and Protection Policy.

By using our services, you acknowledge that your personal data may be processed, stored, and shared as described in that policy.

11. Marketing and Communications

Members and users may receive communications relating to membership, services, events, and relevant offers.

Marketing communications may include content from partners or supporting members. Preferences may be managed where required by law.

12. Limitation of Liability

The Transport Manager Hub provides services on an "as is" basis.

To the fullest extent permitted by law, we exclude liability for:

  • Any loss arising from reliance on content or information provided

  • Service interruptions or technical issues

  • Loss of data, revenue, or opportunity

Nothing in these Terms limits liability for death or personal injury caused by negligence or for fraud.

13. Indemnity

Users agree to indemnify the Transport Manager Hub against claims, losses, or damages arising from misuse of the website or breach of these Terms.

14. Changes to Services and Terms

We may modify or discontinue services, content, or features at any time.

These Terms may be updated periodically. Continued use of the website or services constitutes acceptance of the updated Terms.

15. Termination

Membership or access may be terminated without refund where these Terms are breached or where continued provision of services is no longer viable.

Termination does not affect accrued rights or obligations.

16. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.